🚗 From Doubt to Repeat Orders:
How One Vietnamese Auto Parts Factory Built Trust Through One CNC Machine
🇻🇳 Vietnam Customer Success Story: How a Used CNC Machine Turned Hesitation into Repeat Orders
📍 Location: Hải Phòng, Vietnam | Timeline: December 2024 – April 2025
👤 Customer Background – Auto Parts Manufacturer in Hải Phòng
Mr. Khaled is the owner of a growing auto parts factory in Vietnam, specializing in brake discs and steering components for export to the U.S. market. In late 2024, he discovered our products via Facebook and asked about a used CNC machining center.
“I’m not ready to place an order. I just want to know the real condition of your machines.”
His biggest concerns were:
- ⛔ CNC machine quality
- ⛔ After-sales support in Vietnam
- ⛔ Delivery time and installation
📩 Step 1: Initial Inquiry for a Used CNC Machine
Understanding his doubts, we provided:
- ✅ High-resolution machine photos and inspection videos
- ✅ Detailed technical report for the Taikan vertical machining center (VMC)
- ✅ Clear pricing, warranty policy, and available engineers in Vietnam
We emphasized that our used CNC machines come with 6-month warranty and that we have a local after-sales network ready to support Vietnamese clients.
🔍 Step 2: Live Testing Builds Confidence
After 10 days of communication, Mr. Khaled requested a test. We quickly arranged:
- 🎥 Spindle test (12,000 RPM) and XYZ axis movement demonstration
- 📊 Lubrication system check and backlash measurement
- 🔧 Sample machining on aluminum parts with recorded video
“This is more professional than I expected. I didn’t think used CNC machines could be this reliable.”
📦 Step 3: Order Confirmation and Delivery
In January 2025, Mr. Khaled confirmed the order. We prepared:
- 📝 Digital contract and commercial invoice
- 📦 Wooden crate packing with anti-rust treatment
- 🛳️ Shipment to Hải Phòng port with pre-clearance documentation
One of our Vietnam-based CNC technicians visited his factory to complete the installation and testing process.
💬 Step 4: Real Feedback and a Second CNC Machine Order
Two weeks after installation, we received a message:
“The machine is running perfectly. Your engineer was professional and made integration fast. We’re ready to upgrade our second production line.”
In April 2025, Mr. Khaled placed a second order for a BT40 CNC machine with higher torque and faster cycle time, tailored for heavy-duty brake disc production.
✅ Summary: Why This Vietnam CNC Case Was a Turning Point
| Stage | Main Concern | Our Solution |
|---|---|---|
| Initial Contact | Doubt about second-hand machine quality | 📷 Real photos + live test videos of Taikan VMC |
| Service Support | No technician support in Vietnam | 👨🔧 Local engineer dispatch for installation and training |
| Integration | Compatibility with production line | 🔁 Help importing G-code and part simulation |
| Repeat Order | Delivery lead time | 🛳️ Fast shipment from China warehouse + paperwork support |
🗣️ Customer Testimonial
“This was not just a purchase — it was a service journey. From the first chat to full installation, everything was professional and transparent.”
— Mr. Khaled, Owner of Auto Parts Factory in Hải Phòng, Vietnam
Keywords: used CNC machine Vietnam, CNC machining center, Vietnam customer case study, second-hand Taikan VMC, CNC after-sales support in Vietnam
