🚚【Customer Story】“Can you ship today?” — A Successful Local Warehouse Deal in Colombia
📍 Medellín, Colombia | February–April 2025
👤 Customer Background:
Luis Ramírez, Technical Manager at a fast-growing auto parts factory in Medellín, contacted us via Facebook. Their company had just secured a new OEM order and needed to expand capacity within two weeks.
“What we fear the most is waiting two months for sea freight and receiving a problematic machine.”
Their top concerns were:
- ✅ Immediate Delivery
- ✅ Quick Commissioning
- ✅ Stable Machining Performance
📩 Step 1: Urgent Inquiry for In-Stock Machines
His first message was straightforward:
“Do you have any vertical machining centers in stock in Colombia?”
We responded quickly:
- ✅ In-stock Taikan TV856S (2023)
- ✅ Located in Bogotá local warehouse
- ✅ Same-day shipping available
- ✅ Includes full test report, cleaning, lubrication, and local installation
Machine Specs:
- Control System: FANUC 0i-MF+
- Travel: 850 × 550 × 600 mm
- Spindle Speed: 12,000 RPM
- ATC: 24-tool umbrella-type
We sent warehouse photos and test videos to support our response.
“If this is true, I want to see it today.”
🔍 Step 2: On-Site Inspection and Same-Day Deal
On February 8, Luis and his engineering team visited our partner warehouse in Bogotá.
We arranged for:
- Live demo (3-axis movement, spindle rotation, M30 loop)
- Engineer Q&A
- Backlash test, lube check, electrical cabinet inspection
“The machine is in far better condition than we expected.”
They signed the contract and paid the deposit. The machine shipped that same day and arrived in Medellín the next morning.
🛠️ Step 3: Same-Day Installation and Production Launch
We dispatched our Colombian engineer Juan Carlos for full on-site setup:
- Unpacking and inspection
- Electrical connection and program loading
- G-code import from old machine
- Spindle and air system setup
- Coolant system leak check
Total time: less than 6 hours
“Product is running. Thanks for the real service!”
🔄 Step 4: Repeat Order + Referral
In March, Luis contacted us again for a second TV856S machine for another workshop.
This unit was available in our China warehouse, so we arranged:
- Shared container sea freight
- Spanish invoice and packing list
- Customs declaration guide
It arrived on April 25 and was installed next to the first machine.
“I told him, these guys are not like others. They solve things quickly.”
✅ Why This Case Stands Out:
| Stage | Customer Concern | Our Solution |
|---|---|---|
| Before Order | Long delivery time | 🇨🇴 Colombia local warehouse |
| Machine Demo | Worry about false specs | 🎥 Live test + real data |
| Commissioning | No local support | 🧑🔧 Local engineer installation |
| Actual Use | Program compatibility | 🔁 Import old G-code |
| Repeat Order | Delay concerns | 📦 Sea freight + clearance support |
🗣️ Customer Testimonial
“MIMOTO’s service is more than selling. They accompany you until the machine runs. That’s what we need in Colombia.”
— Luis Ramírez, Technical Manager, Auto Parts Manufacturer, Medellín
